OE email keeps returning

  Barnacarry 14:05 15 Mar 2010
Locked

When I try to send a plain text email to one of my contacts it is always returned with the following message -
'5.1.0 - Unknown address error 550-'5.7.1 Message content rejected 98e4dc125becf048d4b04a6d6300199a>'
When I send other types of email eg. pictures, word docs, etc. they get through with no problem. How have they blocked plain text messages?

  lotvic 14:35 15 Mar 2010

It might be you - not them

Have a look and see what your Plain Text Settings are in Mail Sending Format

OE > Tools > Options > Send tab > Mail Sending Format > Plain Text Settings


Post back on here with settings you are using.

  Barnacarry 14:57 15 Mar 2010

Hi lotvic, they are as follows -

Mime - (ticked)
Encode text using.... (none)
Allow 8-bit characters etc.... (unticked)
Uunencode - (unticked)
Text wrap - 76
Indent original text - (ticked)

  lotvic 15:22 15 Mar 2010

I have:
Mime - (ticked)
Encode text using - Quoted Printable
Allow 8-bit characters etc - (unticked)
Uunencode - (unticked)


MIME
Quoted Printable

try with that setting.

  Barnacarry 15:25 15 Mar 2010

I have just changed the settings but I am still getting the same reply.

  Barnacarry 15:31 15 Mar 2010

Just out of interest, when the email is returned I get a .DAT file attachment with it and when I open it in Notepad it says -

Reporting-MTA: dns; relay.ptn-ipout02.plus.net

Final-Recipient: rfc822;(email addressee)
Action: failed
Status: 5.0.0 (permanent failure)
Remote-MTA: dns; [numbers]
Diagnostic-Code: smtp; 5.1.0 - Unknown address error 550-'5.7.1 Message content rejected <98e4dc125becf048d4b04a6d6300199a>' (delivery attempts: 0)

  lotvic 20:16 15 Mar 2010

5.1.0 Often seen with contacts. Check the recipient address.


List of the codes click here to help check the failure message you get.

  Barnacarry 22:53 15 Mar 2010

The address is correct so it seems as if the problem is at the recipients end.

(550 Requested action not taken: mailbox unavailable (Mailbox can't be found or you don't have access rights) and 5.7.1 Permissions problem. For some reason the sender is not allowed to email this account.)

Thanks for your help lotvic, much appreciated.

  lotvic 22:59 15 Mar 2010

thanks for the feedback, it may help others.

  Sea Urchin 00:00 16 Mar 2010

It would be interesting to know what the recipient says.

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