Friend asked me for advice about his Virgin Broadband. He is paying for 20MB using a the 250 Cable modem which virgin supplied him.
He has contacted Virgin regarding his Broadband only being 2.5MB! when paying for 20MB. He has only just realised how poor his broadband is on Cable and asked me if I have any soloution. From what I know I would say its all down to Cable and Virgin being the fault and nothing the machine can cause this.
I thought this NTL/Virgin 250 Cable modem was fairly old and got me thinking can it support anything as high as even 8MB+ minimum ?
Any advice please my friend would be greatfull. Also to add he is running WinXP SP3, and no known infections the machine runs fine.
For some reason I read the 250 Cable modem is made by Ambit in another place online, unless its the wrong number. I have my sturdy O2 on DSL getting 12MB think its looking to be a router replacement for my friend and some heavy negotiation with Virgin.
If your friend has the Virginmedia phone package as well all he has to do id Dial 150 and it does not cost anything. They may be able to fix it over the phone. I am assuming your friend is connected by cable.
I had this problem last year and after testing the USB modem on-line they said it was broken and arranged of a visit from a friendly engineer with a new modem. The newer type modem uses an ethernet connection.