NTL Home Broadband Problem

  Pesala 16:34 23 Mar 2003
Locked

I just changed my address and got reconnected to NTL. Engineers came and did their business very quickly, but it took me the rest of the day to get up and running. I suspect that I now have 1Mbyte or 600 Kbyte service instead of only 128K as I downloaded some MP3 files at 70 Kbytes/sec, it used to be only 14 or 15 Kbytes/sec.

I just did the speed test suggested by Huggy and got the following results:

1st 128K took 9660 ms = 13569 Bytes/sec = approx 113 kbits/sec

2nd 128K took 1600 ms = 81920 Bytes/sec = approx 682 kbits/sec

3rd 128K took 1640 ms = 79922 Bytes/sec = approx 665 kbits/sec

4th 128K took 1600 ms = 81920 Bytes/sec = approx 682 kbits/sec

You might not think it is problem to have a connection that is too fast, but it is the Direct Debit charge I am worried about. No way can I afford £36 a month, or whatever it is.

How can I check online to find out what type of account I have? I couldn't figure it out from the NTL Help Page.

  A15 16:47 23 Mar 2003

I have just tried looking at the online account/upgrade area & got the following message "online ordering is not yet available for exisiting NTL customers, please call customer services on ........ blah, blah, blah"

Sorry pesala, looks like a long wait on the phone is on the cards!

  Pesala 16:55 23 Mar 2003

All this high-tech and I cannot even find out my account information online. They cannot even find my details in their database. Looks like the left hand doesn't know what the right hand is doing.

I just hope they forget to take my money (~_~)

Have to admit that transferring my account was swift and free. Called on Thursday afternoon, booked for following Wednesday. Engineers came at 2:30 and finished in about ten minutes.

  hugh-265156 17:47 23 Mar 2003

in some areas lately ntl have been giving a free trial of the 600k service lasts about two weeks.could be why.

  hugh-265156 17:52 23 Mar 2003
  pj123 17:53 23 Mar 2003

My contract with NTL Broadband started with 600kb at £24.99 a month. After 1 month it can be dropped to 128kb at £14.99.

I suggest, leave it until the first bill comes in and see what the charges are and if it is 600kb or even 1mb get it changed to 128kb. I am on BB at 600kb at present cos it was only £5 more than AOL was charging me for 56k dialup. So I am quite happy.

Pete

  hugh-265156 18:10 23 Mar 2003
  hugh-265156 18:16 23 Mar 2003

here is what the article said.

NTL in cut-price broadband trial
NTL has cut the cost of it broadband cable modem service for punters in the Cambridge area as part of a trial.

It wants to see whether price affects the take-up of the service, one can only assume.

The cost of monthly subscription has been lowered to just £24.99 - a drop of some £15 a month.

The catch is that users have to fork out for their own ntl-approved cable modem - something that will set them back around £150.

According to a circular from the cableco: "ntl is running a cable modem price promotion in its Cambridgeshire franchise (also covering some parts of Suffolk and Essex and Hertfordshire) from October. The promotional packages are only available to new and existing customers within the region."

It's also understood that ntl is running a nation-wide trial offering 24/7 unmetered Internet access via its cable network for just £5 a month.

  hugh-265156 18:19 23 Mar 2003

sorry wrong one LOL! have lost it now(my mind i think)

  canard 23:54 23 Mar 2003

If you have an NTL phoneline you can phone NTL at 08000524315 for free and when I did it got answered straight away by a sensible human being. This option appears on your official NTL paperwork.It might help you to sleep at night.

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