NTL Broadband - Moving House

  Pesala 16:04 25 Mar 2004

I have booked a transfer from click here but I just wonder about the small print.

Will I be obliged to keep the service for another 12 months after moving? Nothing obvious in the terms and conditions click here. I have already subscribed for over 12 months.

  Sir Radfordin 16:05 25 Mar 2004

I hope not since I did the same thing with Telewest :)

Think that you have to have an account with them for 12 months and if you move you can move with it but you have to continue for that 12 months and pay for any extra installation costs.

  Pesala 21:39 27 Mar 2004


  hugh-265156 23:16 27 Mar 2004

if memory serves me correctly you moved house before with ntl also Pesala.what happened then?

if im mistaken sorry.

im guessing your current contract will be continued.

give them a call and ask its free 0800 052 2000

  hugh-265156 23:35 27 Mar 2004
  pete-290318 23:45 27 Mar 2004

I moved house with NTL broadband and as far as I know your 12 month sign up period is not affected.
once they had agreed a time to move it I took the modem to the new house and they connected it and tested it and I carried on as I had done at old house. All they do is stop the signal on your old wire and start it on the new one.The engineer sorted it al out with a phone call as he set it up. hope this helps.

  Pesala 06:19 28 Mar 2004

but I haven't tried to change suppliers before, so I am not sure if the 12 month contract gets extended when you move. No sign of that in the terms of conditions, but I might have missed something.

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