According to the "Hello you" brochure I can find out more about "our" services by visiting
knowfirst.co.uk, which I did.
One of the links is "Got a Question?" I have many, but unfortunately, as with many other organisations, you can only ask from a limited list? There is no way that you can ask one of your own questions.
The reason for this posting is because both my NTL phones suddenly stopped working, following a power outage, in the Norwich area. I tried to contact NTL via their website but there is no information on how to contact them other than by telephone. Whichever way I tried to contact them all I got was a response "Please call us on 0845 454 0000". Not a lot of good if your phones are not working.