Noton 2003 Quick clean advice needed

  ray27 16:45 05 May 2004
Locked

I have Norton System Works 2003 6.01 on my PC.

When I attempt to run the option Web Tools/ Begin Quick Clean I invariably get a box pop up telling me that it cannot perform the function as Internet Explorer is open and could I please close it down.

To my knowledge it isn’t open (I have opened it and closed it but I still get the same message)

If I restart, it works fine.

If I use the option before I go on the web it functions ok.
Can anyone tell me how to close down Internet Explorer when this happens ?

Many thanks for any advice

ray

  GaT7 16:59 05 May 2004

It may still be running in the background in which case you could do a Ctrl+Alt+Del. In the Close Program dialogue box highlight Iexplore or Microsoft Internet explorer (if present) & click on End Task. (If another box opens shortly after, click on End Task again.) Now check to see if Quick Clean works.

  GaT7 17:28 05 May 2004

For a better solution - click here.

  ray27 18:17 05 May 2004

Thanks crossbow you where right on the button
I visited the link you pointed me to and it appears that the culprit is MSN

All I have to do is use the advance option or close down msn

many thanks
Ray

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