norton virus error 3009,200

  bbmf474 14:13 22 Mar 2006
Locked

Have received the error 3009,200 and cannot reinstall after unistall. States there is an internal error. Have tried the norton web site and cannot complete norton unistall tool on web site
Everything works ok exepect illustrator and photoshop says I do not have rights see administrator. Is this connected ?
I am hoping you can assist
thanks

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