Hi, Is anyone else having issues updating Norton Internet Security 2010 / 11 in the last few days ? I havent been able to get any updates or get onto the Help forum to ask, or pretty much andy Norton site , its all down. !!
No it's not a virus. I have had the same issue with three different machines. They can't all be infected. It seems to update ok if you leave it to do it itself, but if you try to force it it fails. Also same as you I couldn't get on the web site on Wednesday, haven't tried since., will have a go tonight. OK here at work.
By the way i read that this was affecting Orange ISP users ( like myself) yep poor me another indian call centre to deal with. Not that i have anything against anyone anywhere , its just that the call centres are so hard to get the mesage through to. Frustrating thats all !!!
That's because they read from a crib sheet and have no knowledge whatsosever about that they are doing. Just go down the list despite what carnage they cause on the way. In my experience that are just not worth ringing. But you can request a call from a UK based technician (based in Darlington) It will be in their own time, but better than India. Call customer services and see how you get on. If this issue continues I might turn off the router firewall. I haven't checked the situation since Wednesday and will be out tonight. It will hnave to be tomorrow.
OK i just called Orange on an 0800 number and surprise surprise was told "if there is a problem with Orange being blocked by Norton you will have to contact Norton". Isnt that truly the worst support ever ?