Norton Live Update

  sheila.weston 12:56 16 Jun 2005
Locked

I cannot use Norton's liveupdate. When I start it I get an error message: Live Update could not retrieve the catalog file of available symantec product updates.Please check that your connection to the internet is functioning correctly and retry.

This is related to my 'Internet connection problem' question. Any suggestions?

Sheila

  mattyc_92 14:13 16 Jun 2005

Try looking at your firewall, as it sounds like it is blocking you from using the Update feature

  amonra 16:18 16 Jun 2005

I had this trouble some time back. After a lot of so called "help-line" advice, I had to uninstal and then re-instal, clear out unwanted files, then I threw it out and got a freebie. Good luck.

  sheila.weston 10:13 17 Jun 2005

I have now sorted this out, thanks to a suggestion under my 'internet connections problem'query.

I downloaded a copy of winsockfix.zip from click here and after running it, was able to update Norton.

Thankyou for your suggestions.

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Fujitsu Lifebook P727 laptop review

Converse draws on iconic heritage for a fresh brand identity

Mac power user tips and hidden tricks

Comment lancer Windows 10 en mode sans ├ęchec ?