My version is Family 2001 v2.56.52, which is no longer supported by Symantec.
(My PC uses AMD Athlon(tm) XP 1700+ M/Board Athlon DDR/SDRAM 128kb primary cache 256 kb 2 ndry cache 512 Mb Dimm RAM, HDD 40 Gb 7200 rpm, 28Gb free, Microsoft Windows 98 SE 4.10.2222 A
When I try to update my virus files the above error appears, despite the fact that I have downloaded LUSETUP.EXE and LRSETUP.EXE and followed the advice given in their knowledge base and telephoned their helpline. My subscription renewal is due in July and I am loathe to renew if the error cannot be fixed. Can anyone please advise either how to correct the error, or how to get some sense by e-mail out of Symantec ?
Thanks expertec, but the link you suggest is again the Symantec knowledge base. As regards Windows 98SE - every other program runs happily on my present set-up and moreover, so did the Norton program until a few weeks ago!