Norton Antivirus 2003 Upgrade problem

  drumlin 22:04 10 Jun 2003

I am trying to upgrade Norton Antivirus 2002 to 2003. I have inserted the Upgrade CD - but when I am at the earliest stage prompted to restart the computer the following message appears :
"Windows could not upgrade the file %1 from %2
%1: %2"

Then after I have clicked 'another key' to continue the following message appears :

"MSIEXEC.EXE file is linked to missing export MSI.DLL.222"

I cannot get the Upgrade to pass this point.

Now, whenever I start up my computer these two messages appear. (As far as I can tell other computer functions work as they always have done.)

Help !!

  jazzypop 22:24 10 Jun 2003

Does this help? click here - follow the instructions very carefully

  jazzypop 22:26 10 Jun 2003

See also click here

  anchor 15:57 11 Jun 2003

I installed 2003 without problem. The difference may have been that I removed 2002 first.

Anyway, the first link from jazzypop should resolve the problem.

  drumlin 22:09 11 Jun 2003

Thanks Jazzypop (and anchor) - I've downloaded upgrades and will attempt to sort out the problem tomorrow !!

Excellent response. Thanks again.

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