Can anyone help please I have Norton Internet security that has been working fine up till a couple of days ago. It now shows my Virus protection needs attention. I followed the advice and did . It tells me my anti virus is turned off and to do a Live up date that I have done but still showing Virus protection is not working. I contacted the Tech help desk. They responded with the following.
Start Norton Internet Security. -- On the Norton Internet Security tab, click Settings. -- Click Auto-Protect, and then click Configure. -- In the left pane, under Advanced Options, click Miscellaneous. -- Under How to protect my product, uncheck Turn on protection for my Symantec product. -- Click OK -- Go to C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate -- Delete all the #.Settings.LiveUpdate & Settings.LiveUpdate files (where # are numbers). -- Delete the CONTENT of the C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads -- Make sure you do NOT delete the folder itself.
I got as far as:- Go to C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate -- Delete all the #.Settings.LiveUpdate & Settings.LiveUpdate files (where # are numbers). How do I find the above any help will be most appreciated Mike
Dear Brundle, I followed your advice I got to Applications Data Clicked Symantec. When clicked it showed a follder called Shared. I click this and was shown a follder called Sessions + My profile. User profile + 3rd one called options Vc pref Thes two I could not open. At this point I am stuck. Thank you for you kind help Mike
Have read it over and I will try and wipe Norton and reinstate it to see if it works but not today as I am knackered and need to clear my head. In the mean time I have down loaded a free program called avast Antivirus which appears to be first class so I am at least protected. Thank you for your help Mike
Thanks to mfletch and skidzy. I have taken Norton off and now have Avast anti virus and have down loaded Comodo firewall pro. Hopefully that is all I need thanks you all for your help Great bunch of lads. Mike
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