Jonah1000, your asking me something I cured by sheer luck. My computer knowledge is nothing to shout about, but as sattman say's the Symantec site is where to look, because thats where I got my information from. Basicly what happened to me was my norton update couldn't find my server, because my old program was still there, and had to be removed via the 'add/remove program. You need to show all hidden files via the folder options in the control panel(norton hide some files for some reason). I must admit to uninstalling my norton antivirus program was a bit 'nervy'. Following their step by step instruction(which I printed of)installed the live update, reinstalled norton, then ran live up-date, and everything was ok, phew! ps if I knew how to do a 'click here' thing, this step by step instructions I have, I would copy and put onto this forum
see if this works click here it should take you to symantec site where a 'subscription troubleshooter' link is given, good luck!