I cannot get my head round this program, it came on Norton internet security. All it seems to do is to dump email in its own folder, i click on this is or is not spam and outlook freezes [using outlook 2002]it does not seem to be able to bounce email or prevent blocked email arriving. Outlooks own organise email does a better job as does mailwasher. Tried to remove the program from outlook but it just reinstalls itself when I open outlook again. I know there is a lot of anti Norton readers outthere but bar this one program I like Norton products. Anyone mastered this program and can offer help please, the manual and Symantecweb site do do offer much help
I had mailwasher prior to this install, and was pleased with it, I am still trying to master this anti spam with norton but getting nowhere I sure it is not as dreadful as it appears but I cannot configure it to be of any use. If I get no where mailwasher will be back on my pc.
I get this as well using Outlook 2002 and NIS 2004. I have found that if the email has gone into the antispam folder and it is spam it is best to click on the Empty Antispam button it then sends it to deleted items and delete from there. If something come into your inbox which is spam, click this is spam and wait about 30 seconds when you will probably get a box mentioning the email is trying to access your address book. I then click no and it deletes. I have found though that it sometimes requires a couple of clicks to confirm before NIS will do something. Not a solution I am afraid only a sort of workaround.
I never had 2004 I upgraded from 2003 so this is new to me, Ihave the problems as you mention plus not being able to bounce the spam back or prevent blocked mail landing in outlook. If this is it's limits I cannot see why norton bothered to put on the disc as it worthless
I am inclined to agree with you as to its worth. However if you do get NIS to give you the two windows I mentioned it does add the email address to a blocked list. However bearing in mind most spam use one off addresses it seems pretty pointless. Bouncing it back might just go to a dead letter box or inform the spammer they have found an active account for more spam. I think it is best just to delete.