norton 360..wont update

  man of steel11 19:07 18 Jun 2008

hi daughter has norton 360..she ran a scan and found she couldnt connect to live update,on performing a scan i found a generic adware trojan on her pc...i juat cant get rid of it ...i hit into safe mode...and tried to load superantispyware in...and got this responce.......The system administrator has set policies to prevent this installation...i put ...Trojanhunter in..the free one..and it didnt find it ...any help would be daughter is doing my head in ..14yrs of age in advance...M.O.S

  sunny staines 22:01 18 Jun 2008

goto norton web site and search for the name of the trojan it will give you removal instructions.

or goto the free live chat with norton support for advice, they may take control of you pc to fix it while you sit back and watch.

  man of steel11 00:09 19 Jun 2008 tried that...i couldnt download the do a chat with said the system wouldnt let me ....but i did manage to send them an e-mail

  sunny staines 00:58 19 Jun 2008

what is the full name of the trojan that shows up.

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