norton 360 took out cd roms after live update??

  simonsup 20:06 20 Aug 2009
Locked

hi just done a live update on norton 360 v3
and my cd roms have dissapeared,
the same thing has happened on my laptop aswell!
device manager says error code 19.
anyone else had this happen?
How do i fix it please?
running vista home 32 bit on both machines
and both running 360v3.
I have a third pc running xp pro but i dare
not do a live update on it.
all 3 r using norton 360v3
thanks

  tullie 20:20 20 Aug 2009

Sorry,no problems here with Norton360.

  sunnystaines 20:24 20 Aug 2009

just checked my vista 32 bit after tonights liveupdate and restart...........all ok

on xp laptop earlier took a while to connect to internet via wifi after the restart but cd drive ok.

have you tried another restart?

  simonsup 21:19 20 Aug 2009

yup tried all that, very confused, had norton 4
ages never known this to happen before.
not sure how to fix this prob :(

  sunnystaines 08:19 21 Aug 2009

click here

problem covered in this link from microsoft

  simonsup 21:43 21 Aug 2009

wow it worked, thankyou very much sunny :)

  sunnystaines 13:13 24 Aug 2009

simon

norton just did it to me, had to use the tool myself to put it back

  rdave13 04:41 23 Sep 2009

Try this; click here

  sunnystaines 08:35 23 Sep 2009

the ms tool works perfectly, but you link is handy to keep in reserve.

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