When my neighbour opens a Word doc she gets the 'Normal dot' (or something like that) message and then something about changes to the template. I remember having this once but can't recall how to cure it. can anyone tell me please.
By deleting it however, any customisations to the "normal" template will be lost.
If it has been customised in any way it is probably better to just rename it, (normal.old perhaps), so that if the creation of a new "normal.dot" doesn't solve the problem, you know that the problem is not with the template and the old one may be restored.