'Normal dot' message when opening Word

  Halmer 08:01 04 Jan 2006
Locked

When my neighbour opens a Word doc she gets the 'Normal dot' (or something like that) message and then something about changes to the template. I remember having this once but can't recall how to cure it. can anyone tell me please.

  WhiteTruckMan 08:03 04 Jan 2006

Do a search for the file called normal.dot and simply delete it. then restart machine. should be ok then.

WTM

  Halmer 08:14 04 Jan 2006

Thanks

  Thalmus 08:52 04 Jan 2006

normal.dot is the blank page template

  Halmer 08:57 04 Jan 2006

So are you saying that i should not delete it?

  Simsy 09:03 04 Jan 2006

Word will create a new one when it needs to.

By deleting it however, any customisations to the "normal" template will be lost.

If it has been customised in any way it is probably better to just rename it, (normal.old perhaps), so that if the creation of a new "normal.dot" doesn't solve the problem, you know that the problem is not with the template and the old one may be restored.

(I hope that makes sense!)

Regards,

Simsy

  Monoux 09:03 04 Jan 2006

You can safely delete Normal.dot. Word will recreate the file next time you open word ( but without the errors / changes you mention)

  Halmer 09:07 04 Jan 2006

for the clarification.

I'll green tick it once I can get to the PC.

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