non working cd

  stanrace 17:37 27 Sep 2009

when trying to use the disk player on my computer Dell530s it is not recognised.i have tried reinstalling it but it says that it is unable to load drivers and the device cannot start(code 10) can anybody help

  Fruit Bat /\0/\ 18:15 27 Sep 2009

No CD/DVD or CD-ROM access is missing error Code 19, Code 31, Code 32, Code 39, or Code 41
Try this if the optical drives are not appearing in My Computer or Device Manager.
(This is sometimes caused by the removal of Roxio or other writing software.)
click here
Download and save this file to your hard drive. Navigate to where you saved it and double click the file to extract the contents. Locate the EXE file you extracted and double click it. A confirmation dialog will appear when the script is done. You may need to reboot for the change to take effect.
This utility is only intended for Windows® XP, but also appears to work for Vista.
You may need Administrator level access to use this utility. If you do not have Administrator level access, the program will say it is finished, but will not have made any changes.
click here works for vista or XP

Run regedit and navigate to registry key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}.
Highlight it and in the right pane, find the Upperfilters and Lowerfilters values.
Highlight each one in turn, right click and delete them.
Close regedit and restart the computer.
If in doubt make a restore point before making changes.

click here

  woodchip 19:17 27 Sep 2009

Have you tried uninstalling it from Device Manager? then restart your computer for it to be reloaded

  bluenote 13:19 28 Sep 2009

I have been helping stanrace going through the sugestions you so kindly put forward with no success.the upper and lower filters were not in the right pane,so i was unable to go any further.the uninstalling procedure was the first thing i tried. a balloon came up saying that it was unable to load the drivers.have you any other sugestions.

  Fruit Bat /\0/\ 15:54 28 Sep 2009

Virtually all CDs /DVDs players and writers will use the same windows drivers. they are in the windows\system32\drivers\ or windows\system32\DRIVERS \ folder and are:-





and in the windows\system32 folder


try device manager update driver and install these files. to get your CD/DVD working again.

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