No Windows Defrag, No Safe Mode access

  compumac 10:18 06 Aug 2008
Locked

Neighbour has two problems running XP Home.
1) Selecting Windows defrag produces no reaction except for a flash across the screen.
2) Cannot access Safe mode as previously tapping F8.

  DippyGirl 10:27 06 Aug 2008

Have you tried running chkdsk before trying to defrag ?

  brundle 10:38 06 Aug 2008

System file check; click here

Repair defrag; Unhide hidden folders from Control Panel/Folders, go to Windows/inf, right click dfrg.inf, select Install, reboot when done.

Safe mode ; click here

  pj123 13:03 06 Aug 2008

Give Auslogics Disk Defrag a try:

click here

I don't use Windows defrag any more.

  hiwatt 14:14 06 Aug 2008

Have you ran your antivirus/spyware programs?Sometimes a virus can prevent the computer from accessing safe mode.Run your antivirus then try these

click here
click here

  birdface 14:30 06 Aug 2008

If she is not logged on as an administrator she will not be able to access any of the two.Make sure that she is signed in as administrator.

  birdface 14:31 06 Aug 2008

Ignore last one.She would be able to go into safe mode.

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