No sound on used computer with upgraded OS

  Roosevelt 21:30 25 Aug 2008
Locked

I can't get any sound out of my recently bought used PC

I'm new to PCs (I have had one of my own for 6 days) and am really flailing around. I bought an old used PC which I believe had had XP installed to make it slightly more up to date. The computer originally had windows 2000.

I bought it off ebay and the firm who sold me it haven't been much help in finding the drivers that they think need updating.

I have learnt enough about windows and PCs to know that the sound is properly enabled and turned up and a windows check says the hardware is ok. "The device is working properly."

I have a Hewlett Packard Vectra VL 420 MT. XP professional 5.1
256 MB RAM

My sound Card name: NVIDIA GeForce2 MX/MX 400 (Microsoft Corporation)
Manufacturer: NVIDIA
Chip type: GeForce2 MX/MX 400
--
Messing around in windows I found a situation where windows offered me the opportunity to check for updated drivers, it came up with a new sound driver but after installation the new driver made no difference. The one windows installed is Soundmax Integrated digital audio. Before the update I had Intel (r) Integrated audio.

I don't know what other information anyone might need or how to get it!

Thanks for any help.

  ashdav 21:57 25 Aug 2008

The "sound card" you list above is actually the graphics card.
A search on Hewlett Packards'site does not list any sound drivers for the computer.
Does it have a green,3.5mm jack socket on the back somewhere ?

  Roosevelt 22:03 25 Aug 2008

Yes I think so. Is that the speaker socket? I tried external speakers in a green socket, other than the mouse socket. It didn't work.

  ashdav 22:06 25 Aug 2008

If you can't identify it,download this program click here and double click on the file.
On the left, scroll down to PCI and click on it.
In the list that shows up there should be an entry that says PCI Audio Device. On the same line under Device Name, your sound card will be listed.
What does it say? (if anything).
If nothing,click on Motherboard on the left panel and identify the item listed as Southbridge.
What does it say?

  Roosevelt 22:24 25 Aug 2008

With that prog I've got 82801 Ba/BAM (ICH2/ICH2-M) USB Universal host contr.

  Roosevelt 22:47 25 Aug 2008

The fuller details copied and pasted: Device Name Audio Device Intel Corporation 82801BA/BAM (ICH2/ICH2-M) AC'97 Audio Controller Hewlett-Packard Company

  ashdav 22:54 25 Aug 2008

That's more like it.
I'm just looking for drivers but you can check the following in the meantime...
Go to Start/control panel/sounds and audio devices.
Make sure the mute box is unticked.
Click on the Audio tab then volume.
Make sure the wave slider is around 75% and the volume is around 50%.
Also untick the mute boxes for these if they are ticked.

  Roosevelt 23:07 25 Aug 2008

In "volume" the mute box is unticked but I'm getting "no audio device" .

I'm been in the sound settings before and I'm fairly sure it didn't say that before. I have to admit I've been doing stuff out of my league and I tried using something called Driverdetective. Hope I haven't ****ed it up.

  ashdav 23:14 25 Aug 2008

No audio device means there aren't any drivers installed.Still looking.
Bear with me.

  Roosevelt 23:14 25 Aug 2008

Under "Soundmax digital audio drivers" I'm now getting:

No drivers are installed for this device.

---

Definitely did not have that before I started messing.

  ashdav 23:21 25 Aug 2008

No drivers listed at Intel click here
This is the best I can find click here
Details of your computer click here

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