I have a packard Bell EasyNote H5 laptop running Windows 7 Home Premium. All is fine except there is no sound. I've gone online and got it to search for drivers automatically and it has installed Realtek AC'97 Audio Drivers. There are no yellow exclamation marks or question marks in the Device Manager. The sound is turned right up. I can't find the laptop listed on the Packard Bell website. Can anyone help please? Thank you.
also sometimes the system mucks itself up and the sound is listed as the wrong one so look for the correct audio device list. If that is correct right click computer - properties - device manager and sound devices right click properties then uninstall device. Reboot and with luck it will found and reinstalled.
If you have the speaker symbol in the task bar, right click and choose Playback devices. What do you see? Is there a green tick against one of them to indicate that it is the default device? For a laptop it usually says something like Speakers and Headphones and underneath the name of the driver eg Realtek High Definition Audio.
OK so go back to the window that shows you the Default device click on it to highlight it and then click on properties. Then click on the Tab marked Levels. It should show you what percentage of sound level the default device is set to and if it is muted or not. If there is a red circle it is muted so untick it. If the level is very low set it to 100% and see if you have sound.