No primary disk drive.

  pomerian 14:24 25 Dec 2010
Locked

Can anyone help my grandaughter please she was playing a game on site IMVU when it went to a blue screen and came up with a notice saying restart the computer and follow the steps after she had done this computer displays primary disk drive 0 not found no bootable divices the computer won't boot up and just stays like that. Can anyone help please.

  Fruit Bat /\0/\ 14:40 25 Dec 2010

OK looks like failure of the hard drive with the operating system on. or failure of the 12v supply line in the PSU to power that drive.

Make and model of PC, operating system?

Can you remove the side cover and unplug the data and power leads to the hard drive and then reconnect them _ check the data lead is also secure wher it connects to the motherboard?

  pomerian 17:32 25 Dec 2010

I'm afraid it's a laptop so we can't do the things you suggested but thanks for your help.

  Strawballs 20:56 25 Dec 2010

You will find a cover on the bottom with a small symbol that looks like a cylinder on it that will be the hard drive under it undo the screws take off the cover and remove the drive then reseat replace cover and switch back on.

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