no ppp/adsl lights on modem- no connection

  dmipne 20:20 13 Jan 2006
Locked

All phone sockets in house except main entry point have nothing in them.

I plug my filter in to main socket and connect modem and cannot get a permanent connection.

I unscrew the socket from the wall and plug the filter and modem directly in to the socket behind and connection works fine - only problem being I cannot then use my phone/sky !

BT engineer here for 2.5 hours yesterday and completely stumped. Tested all sockets, extensions etc and could find no problem. However after 2 hours, connection came back for a reason he could not explain. So he went away.

36 hours later - connection gone again unless I uunscrew main socket and plug directly in to line. Have tried switching everything off for half hour then switching on again but no luck.

Can anyone help?

  john-232317 20:56 13 Jan 2006

Being a plumber, if it don`t work with the main socket, but works on the line, eeeeeeeeerm I reckon its a dodgy socket ;-)

  dmipne 20:59 13 Jan 2006

bt engineer tested socket and came out fine

  woodchip 21:05 13 Jan 2006

Needs a new BT socket, as it works OK from the test socket. Get back on to BT and tell them so

  rupie 21:06 13 Jan 2006

I had a problem where sometimes the modem box refused to accept there was a socket on the other end of the cable, when I powered up my PC. sometimes this took 30min to clear itself and other times 30sec. There was nothing wrong with the phone lines. I had to phone the rip off rate line and the tech at the other end changed the settings in the bt modem configure software in the start menu. I hope this is of help

  Daveboy 22:24 13 Jan 2006

You sound as if you have a proper NTE5 master socket, so, remove the plate that exposes test socket, your extn wiring should be connected to this plate, if there are any wires connected to terminal 3 (the ringer)- remove them. Now providing you have a filter in all other points (most importantly the Sky connection) you should have improved your Signal to Noise Ratio.
Just a thought also, do you have sky plus ? one of the supplied units can cause b/band interference.

  Graham ® 09:37 14 Jan 2006

Could be there is a crossed pair on the extension wiring somewhere. Check from the master socket to every extension socket.

The correct colours are:

Blue wire with White rings to connector 2.

White wire with Blue rings to connector 5.

Orange wire with White rings to connector 3.

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