No incoming mail from BT

  ahs1 13:39 07 Nov 2010
Locked

Recently have not been able to get email from BT.Can send mail ok,and receive from Yahoo.Have checked server settings and are as should be.
Following error message appears using Windows Mail
Account: 'mail.btinternet.com', Server: 'mail.btinternet.com', Protocol: POP3, Server Response: '-ERR Cannot connect to POP server 217.146.188.192 (217.146.188.192:995), connect error 10061', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC90
Similar with Thunderbird An error occurred with the POP3 mail server. Mail server mail.btinternet.com responded:
Error codes refer to server settings,password etc.
Can anyone help?

  northumbria61 15:58 07 Nov 2010

See here click here

  northumbria61 16:00 07 Nov 2010

Or here - click here

  ahs1 12:29 08 Nov 2010

Thanks northumbria1 but have tried all you suggested but still no incoming mail.

  northumbria61 12:50 08 Nov 2010

Check the following -

1. Log in to BT Yahoo
2. On your Home Page at top left click on MAIL (next to BT Yahoo)
3. On this screen go across to top right and
and select OPTIONS
4. From that "drop down" select "More Options"
5. From the left hand side of screen click on "POP & Forwarding"
6. Make sure "Allow your BT Yahoo Mail to be POPed" is selected
7. And in that box "don't POP spam
8. SAVE changes (above POP & Forwarding")

  ahs1 13:07 08 Nov 2010

Thanks again but have been through that already.
It is only BT mail that will not download, my yahoo mail comes in ok.

  northumbria61 15:16 08 Nov 2010

So i assume mail is getting to your BT Server and you can read it from there - and that the problem is with your email client?

  northumbria61 15:20 08 Nov 2010

Have you checked your SPAM folder on the Server to see if messages are going into there ?

  northumbria61 15:22 08 Nov 2010

Have you tried the HELP page or contacting BT via that page?

  northumbria61 15:24 08 Nov 2010

"Error codes refer to server settings,password etc."

Is yout password correct? Maybe try resetting?

  northumbria61 15:25 08 Nov 2010

This thread is now locked and can not be replied to.

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