no disc drive showing on computer laptop

  NANNY SPAIN 20:34 10 Apr 2008

hi,need some help,have been given a packard bell laptop, windows xp sp2.has been cleaned of all previous information,serviced etc by reputable software engineer,but no disc driver listed,and cant access it,put network disc in,it fired up then nothing,,,,any solutions? marilyn.

  Jollyjohn 20:44 10 Apr 2008

What message / display do you get when you switch the laptop on?

  NANNY SPAIN 21:21 10 Apr 2008

hi jollyjohni failed to mention that the network starts up ok,as it should,their isnt much in the way of programs as they had been cleared,im told its the c drive that cant be accessed,im very new to all this,and my son told me to get onto this forum

  Jollyjohn 21:30 10 Apr 2008

Why do you want to access the C: drive?

  NANNY SPAIN 21:42 10 Apr 2008

in order to be able to download other programs,i havnt got the laptop on line yet,as i understand this laptop was linked up to a main office at a company so worked off a combined system

  NANNY SPAIN 21:57 10 Apr 2008

it starts up normaly,when disc is inserted into cd rom drive you can hear it spin up but nothing appears on screen, because nothing pops up you click start my computer where you would expect to see my cd rom listed. but it isnt their all that is listed is my documents and hard drive c. this machine was used as part of a network and may be configured as such. as the new owner i need access to the cd rom hard drive,as i am not part of the network to play music etc.the drive is workig but nothing happens have tried this with an audio cd and a data cd in both cases it spins up.

  skidzy 17:35 11 Apr 2008

Missing cd drives;

Missing cd/dvd drives can be normally associated with the removal of burning software such as Nero/Roxio/Sonic/Easy CD Creator etc.
And not showing the drive in My Computer.

Try the below link ,if still no luck follow the Procedure of removing the upper and lower filters.

click here

If no joy with the above fix,try the Microsoft Guided Help

click here scroll down to the Guided help download and follow the instructions.

If still no joy,follow the manual fix below.

If you have further any error codes,please post them.

Restore Missing CD/Dvd Drives

Missing cd/dvd drive
If it is showing an error code:
Code 19, Code 31, Code 32, Code 39, or Code 41
, delete the drive.

Then follow these directions for clearing the Upper/Lower Filters: (might want to print this out)

1. Click on Start --> Run --> and type in 'regedit' followed by the enter key ( if Vista Start search or windows+R )
2. Expand the "HKEY_LOCAL_MACHINE" key (looks like a folder) by double clicking it (or
3. clicking the "+" next to it.)
4. Expand the "SYSTEM" Key
5. Expand the "CurrentControlSet" Key
6. Expand the "Control" Key
7. Expand the "Class" Key
8. Please look for a key containing the following string of letter and numbers:
9. High light this key by left clicking once on it
10. On the right hand side you are looking for "UpperFilters" and "LowerFilters" under the "Name" column, once you find these please delete them by right clicking on them and choosing "delete"
11. Please exit the registry by clicking on the "X" in the top right hand corner of the screen

Reboot your computer

.If in any doubt editing the registry,please create a System Restore point first and also backup your registry....The guidedhelp from Microsoft on backing up the registry is a good lesson for anyone to learn. click here

Creating a System Restore point:

Start/All Programs/Accessories/System Tools/System Restore…follow the prompts.

  NANNY SPAIN 22:05 11 Apr 2008

thanks skidzy.will try the above and report back.

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