No browser on my neighbours system works.

  SJM_81 15:58 16 May 2011
Locked

I’m trying to download antivirus software etc to fix my next door neighbours pc’s instability, but every time I click the firebox icon, nothing happens. If I click the explorer, it will try to load up, but then the browser crashes and a dialog box appears and says…explorer as stopped working?

Ive noticed a 3rd browser on the system; it was hidden in the desk tray. When I open that explorer opens and the browser searches the web, but crashes before I get chance to download the stuff I need.

The pc has no antivirus apart from what came with the system and now has expired. I need to download software, but how with no browser?

Can I fix explorer?

The laptop is a Acer OS vista. No partition or disk to reformat.

Thanks

  rawprawn 16:08 16 May 2011

Try a system file check

sfc

  lotvic 16:12 16 May 2011

You could download the programs on your pc and put them on a usb stick and then install them on your neighbours pc.

  Fruit Bat /\0/\ 19:26 16 May 2011

No partition or disk to reformat

Tried tapping F8 or F5 at initial boot to see if menu comes up? Repair partition is usually hidden.

Make a Vista repair disk see here tfor details and download

MAke a bootable AVG rescue disk see here to scan for and eliminate viruses etc.

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