My son in London is running Tiscali BB. He tells me that he is unable to get a connection to Tiscali. Both they and BT have checked the line and said that it is OK (he has no problems with his phone). PC World suggested that he needed a new modem . He uninstalled the Tiscali modem and installed the new one but that did not solve the problem. On both modems, the indicator lights came on correctly. He now wants to re-install the Tiscali modem but the free Tiscali CD is dated 2001. Will he need a later one - is there a later one? Any suggestions as to the cause and cure of his problem would be appreciated. We are not technically minded so please keep it simple.