No attachments being received

  Justabitbaffled 11:32 31 Jul 2003
Locked

I undertake some work from home, however, when sending attatchments to a colleague (also working from home) he receives the main body of the e-mail but often does not receive any attachments.

We both use BTinternet; although I have a broadband connection.

My OS is Windows ME whilst he uses XP home.

I use MS Outlook while he uses Outlook Express
We both use Norton Internet Security 2003.

For the record I receive his attachments

Many thanks

justabitbaffled

  Peverelli 12:08 31 Jul 2003

In Outlook Express, get your colleague to click on Options > Security and see if "Do not allow attatchments to be saved or opened that could potentially be a virus" is unticked.

  alan 2273 12:11 31 Jul 2003

Tell your friend to check the security options by opening OE click Tools, click Options, click Security tab and make sure their is no tick in the box that says-Do not allow attachments to be opened that could potentially be a virus.
Hope this helps

  Justabitbaffled 12:32 31 Jul 2003

Many thanks; we'll try this out

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