No access to secure sites help please

  Daxsimus 22:50 26 Nov 2005
Locked

Hi, I am posting a problem for my father as he is having problem accessing sites.
The main sites he cannot access are secure sites such as bank site etc. Has anyone got any ideas.
Sorry I cannot be more specific but as I have not had chance to look at the comp myself I can't give more details. Is you have any ideas or more questions relating to the problem I will relay then to him and get back to you.
Thanks for any help in advance.

  Diodorus Siculus 23:13 26 Nov 2005

IF using IE, check that security is not too high.

Also download and install Firefox - see if that works for him

  Daxsimus 23:23 26 Nov 2005

Hi, Just asked he has tried IE and normally uses Firefox and is still the same. The security settings are normal ie: same as mine. Anymore ideas.

  johnnyrocker 23:30 26 Nov 2005

check if using proxy and if so try unticking it.


johnny

  Daxsimus 23:32 26 Nov 2005

The proxy server on the broadband connection?

  rdave13 23:32 26 Nov 2005

Is IE set as default browser?

  Daxsimus 23:37 26 Nov 2005

Yes it is.

  rdave13 23:43 26 Nov 2005

Firewall settings?

  Daxsimus 23:49 26 Nov 2005

Hes just got the windows XP firewall on at the moment, as he had to un-install norton internet security suite as that wasnt working either.

  rdave13 23:58 26 Nov 2005

Make sure norton fully uninstalled and run click here

  Daxsimus 23:59 26 Nov 2005

the alert he gets is: "this connection was refused when attempting to contact ..."( whatever secure site hes trying to access details) Didnt know if this would be of any more help.

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