I have just purchased a new seagate external USB drive. When first connected to my Dell Dimension there came a 'found new hardware' message, but then came a message that the device could not be recognised. It shows up in device manager as an unknown device under usb controllers. If I click on the properties for this it says that no driver is installed, but if I run the update driver option then it reports that no better driver can be found for the currently installed one. I am confused!
There sometimes comes a message to unplug and plug in the device again, but this doesn't solve anything either.
I am running Windows XP with service pack 2. I have several other usb devices that run with no problems when connected to the same port.
I have also tried connecting the drive to a HP laptop running XP with service pack 2, but it gives the excact same problem.
Any suggestions greatly appreciated. I don't want to return the drive as faulty if it is me doing something wrong!
I have just had a similar (ish) problem. I replaced the disk in a USB2 External HDD and, whilst the hardware was found OK, I could not access the disk until I went into Control Panel/Administrative Tools/Computer Management/Disk Management where I initialised and then formatted the disk (Action/All Tasks)
Thanks for all your help guys. have tried all that you mention, but no good. Also tried on 2 more computers, even one running windows 98. Same problem on them all, so I assume the new drive is faulty and will send it back! Thanks again for trying.