New network card, problems...

  Gaz 25 11:04 17 Jul 2003
Locked

I have a customer that soon as he had fitted a Network card his PC powered down (lights and fans go off) but then it comes back on.

I have tried to tell him yo disable wake on lan, no luck.

I have tried loads but I am stumped.

Any ideas?

  Lozzy 11:11 17 Jul 2003

Did he get a network card that is compatible with his version of windows. You don't state windows version or type of network card.. Has he loaded the drivers??

  AndySD 11:32 17 Jul 2003

Also what is his motherboard?

  plankton 12:42 17 Jul 2003

This sounds a bit like a problem I had when I installed a Firewire/USB2 card. I had to switch APM (Auto Power Management) off completely in the BIOS.
Hope this helps.

  Gaz 25 13:04 17 Jul 2003

Ok thanks.

Windows XP he uses and the network card auto-installs with XP, as far as I know the disk says: Windows 95/98/2000/ME Not XP. It says XP NO.

I will ask him to disable the APM then, and send him the the driver update page.

His motherboard is a Matsonic, only a basic one.

266FSB Athlon XP, Duron, etc..
DDR and SD-Ram

I cannot remember the model it begins with 8 and ends with a C+ (8143C+)

Hope someone can help,
Thanks.

  Gaz 25 16:29 17 Jul 2003

It has still not sorted it,

remember it powers down and then comes back on, so it looks like a WOL but that is disabled, only when his modem for broadband is in the fault occurs.

Regards.
Gareth

  Gaz 25 16:30 17 Jul 2003

Now you come to mention it ages ago, a computer of mine I had fitted a QTEC card USB2 and it caused a reboot but not like this one, this shutsdown and then comes back on.

  Gaz 25 16:31 17 Jul 2003

I better go, it is thudering.

Bye. and I will check posts later.,

  Gaz 25 17:10 17 Jul 2003

Any more ideas then?

Regards,
Gareth

  Gaz 25 17:35 17 Jul 2003

I will have a look through his manual, it may help.,

  plankton 14:50 18 Jul 2003

Yes, my problem was exactly that it shutdown to power off and then came back on and rebooted.
However, as it's a broadband modem, is there some sort of "jumper" or "dipswitch" on it to enable power-off, the idea of Broadband being to be online "all the time"?
PS - I don't know coz I haven't got Broadband (can't supply as yet, but that's another story...)

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