new modem not connecting to tiscali

  badhooverdog 01:36 18 Mar 2009

I recently got a new modem router (zoom x5 5654) to connect my pc & xbox360 to the net.My isp is Tiscali broadband.

The 360 connected up no problem to Live so the line & modem are good. However the pc will not connect. When i use the usb cable i get a 'no dial tone' msg & when tried the ethernet connection get an '800' error.

Its seems like the modem & Tiscali are not talking to each other?

Any help greatly appreciated - please keep it simple though as am not very computer savvy.


  badhooverdog 01:42 18 Mar 2009

ps. am on windows xp, service pack 3

  ened 08:09 18 Mar 2009

I would plug it in via the ethernet cable.

You then need to access the router.

You need to type in: to the address line of your browser.
It will ask for

User Name: admin


Password: zoomadsl.

This should now allow you to configure the router with your Tiscali settings. If you are unsure of these you can get the information from Tiscali support.

This page gives further helpclick here

  badhooverdog 19:44 18 Mar 2009

got it sorted now. thanks very much for your time.
cheers, BHD

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