I get faced with this situation about once a month or so.....
Client has a X Brand PC, set up using OEM Software. The Hard Drive is dead. They want a new one.
The side of the PC case says Windows Me CD Key ABCDE-ABCDE-ABCDE-ABCDE-ABCDE.....
So i can reinstall Win ME using my Windows Me CD and their CD Key.
However i always then get " Will Office still be there?", "What about Power DVD" or "It came with Nero / EasyCD / insert software name here>"
They have no CD keys for these products (even if i did have the same version on CD) what can i do? Currently i can only suggest to buy Power DVD / Nero etc again (cost about £8 - 12 each down the road...)
"Everyone wants something for nothing " er no. they just want back EXACTLY what they paid for in the first place when they bought the PC.
Its only the Hard Drive being replaced.
I know these programs ARE installed because they have involves and can show me there work backed up on CDs in Excel and Word files.... Or as in more than one occasion I've been there before and seen it installed. Sometimes i can recover the odd key but more recent versions of Office are more difficult - even Keyfinder doesn't work 100% of the time.
Jester2K II. You will have to use your ME CD and your Key to set it up. Then when that is finished you will need to go to Start, Run and type in regedit, then navigate to: Hkey Local Machine, Software, Microsoft, Windows, Current Version, Registered owner,Product ID and change the Key to their own key, and also change the name. Exit out and reboot.
pj123 - Why on earth would i need to do that???? - I have their CD Key on the side of the PC! I use that straight off and no messing in the Reg needed!! I'm talking about things like Power DVD, Nero etc where the key is not on the PC.
BigMoFoT - Bang on. 9 out 10 are Tiny PCs. No keys given - no more support either.
Tog - i understand fully what you are saying about how they bought from X and now X has gone I have to fix it (i'm freelance by the way), but it doesn't make it any easier to explain or for the client to stomach!!
Guess i'll just have to keep explaining about OEM discs to clients and hope they don't get too mad......
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