New Fax Modem won't work

  griffo 20:41 30 Apr 2009
Locked

I have just installed a new Zoom V.92 PCI fax modem into a new PC (running XP Pro) and cannot get it to work.

It looks fine in Device Manager and all seems to go fine except that when the sending box appears I cannot hear it dialling and after a few seconds it says 'line busy' (which, of course, it isn't).

Can anyone suggest what I can try to remedy this please?

  Fruit Bat /\0/\ 20:51 30 Apr 2009

how are you trying to connect to the phone line?

a dialup modem doesn't go via a filter like broad band.

  griffo 21:21 30 Apr 2009

BT installed a different gizmo that meant we didn't need to use filters on all the sockets any more.

My laptop can send faxes through the socket I'm using, without a filter. It just won't work with this modem.

  DieSse 21:22 30 Apr 2009

Any dial-up device must go through a filter on an ADSL line.

  DieSse 21:24 30 Apr 2009

I presume the "gizmo" is a centralised filter then?

I think you should cross-check that with BT.

  Sea Urchin 21:31 30 Apr 2009

Presumably you mean the BT I-Plate

click here

  Fruit Bat /\0/\ 21:35 30 Apr 2009

Ignore my first post, worded very badly.
ßeta and DieSse are correct.


Sounds like you have an "iplate" fitted.

Right click modem in device manager - properties - diagnostics - query modem.
Using the tabs you should be able to turn up the speaker volume to hear it dialling.

  griffo 22:23 30 Apr 2009

Speaker volume in Device Manager is at max.
Query Modem brings up all the 'readings', so that appears to be OK.

Surely, if a filter were needed it would affect the same function when faxing using my laptop on this phone socket, wouldn't it?

  griffo 22:23 30 Apr 2009

Meant to add that, still can't hear it dialling (or attaempting to).

  Fruit Bat /\0/\ 22:25 30 Apr 2009

try the modem in another slot.

  griffo 22:31 30 Apr 2009

Found a filter - tried it - made no difference, still says 'line busy'.

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