This is my first ever Broadband Account, I put the supplied Filters in place, and connected the Wireless Thomson TG 585v7 Router with Ethernet on 5th October and everything seemed to install OK, connected to Internet straight away, up to then I was very pleased, but when I went to download a program, my Download Speed was 15 Kbps and that`s all I`ve managed to get since then.
I opened a ticket with the isp`s Support to see if they could help me and also asked BT to check my line, BT says my line is alright and the isp`s Support says everything is alright at their end, and the fault lies with me.
If anyone can help me with this problem, or have heard of anyone else having the same kind of problem I would be very grateful, I have double checked the settings, as far as I can understand them, bearing in mind that this is my first Broadband Connection, Five weeks on and I`m no better off, just very frustrated. I was told my line was OK for 6MB. (What A Joke)
Im on Dual Boot with Vista P / Windows 7 System E6400 Processor, Geforce 9500 GT Graphics plus 3 Gig Ram.
contact bt (or your service provider) and ask them to do a speed test. this will give you the (theoretical) max speed for your line. this will show you if the problem is with the line in or with your service provider/router etc.
I have done speed tests on the BT site and these qare the results. My DSL connection rate is Downstream 7616 Kbps Downstream and 448 Kbps Upstream. For my connection, the ecceptable range of speed is 50-250 Kbps. These figures where done on the 03-11.09 I had already done thes same sapeed tests when I was asked to do so by Plusnet about 10 days before.