Galaxy Note 8 vs iPhone X
By trying to install the software for a new wireless printer (Epson SX515W), I seem to have messed up my wife's laptop's connection to the Orange Livebox.
On initial booting of the laptop, it will connect to the internet using Internet Explorer and for a short while will work correctly. Then, for no apparent reason, the connection is lost. The wireless icon in the system tray acquires a red cross and the page displays "Internet Explorer cannot display the webpage"
I looked in "Network Connections", right clicked the Wireless Network Connection that has a red cross, clicked on the tab "Wireless Networks" and clicked on "Properties" to find:-
Network Authentication ------- Open
Data encription ------------- WEP
Network key -------- ........(i.e 8 dots)
Keyindex (advanced) -------- 1
The key is provided for me automatically ---- the box is not ticked.
The reason I mention all this is that when I look in the Livebox configurations the WEP security key has 26 characters, not 8.
I am not very familiar with networking and I would greatly appreciate members' views/comments/guidance as to what is happening here and is it worth deleting/erasing and re-establishing the laptop's network connection.
If so how does one remove a connection?
Apologies for the length of this posting and thanks in advance for any replies,
when you have a red cross on wireless network connection right click it and choose diagnose or repair or troubleshoot whichever is there
sorry yes to remove your profile from network and sharing center click on manage wireless networks then right click on your network and select remove
smackheadz, Thanks for your replies. I disabled the existing network connection that wasn't working and tried to create a new connection. I got as far as carefully entering the 26 character WEP security key but the machine would not accept it. There was a message about how the key should be structured, including 26 character format. I repeated the exercise, again taking great care typing the 26 characters.
As it was still not working, I had a look around the properties of the connection that I was trying to re-establish and I noticed that the Network adapter (Broadcom 802.11b/g WLAN) was disabled! (not by me I might add). I blame the software for the new printer that I mentioned at the start of this thread.
I enabled the adapter and repeated again the creation of a new connection and .... success. The laptop will now connect to the internet and the wife is smiling.
Thank you again for your help - it is much appreciated. I think I will phone the Epson support line tomorrow and see if they are aware of any problems with the SX515W printer's software and the Orange Livebox.
excellent,well done glad you got it sorted.pc's are a strange beast and it seems that anything can have an effect on anything else sometimes :o)
This thread is now locked and can not be replied to.