network cable disconnected?

  Nos Bigkin 21:35 31 May 2008
Locked

Hi all,

Trying to sort out my mother-in-law's internet connection. Just spent 30mins talking to 'sky' running through, firewalls, deleting history cookies etc but all with no joy.

One thing i did notice once i put the phone down was that within the network connection page that it said that the 'network connection cable is disconnected' which it isn't.
Any ideas.

Thanks Nos

  brundle 22:21 31 May 2008

Need more information. Didn't they ask you to check the connections? Laptop, desktop, wireless (seeing as Sky provide a wireless router) or wired connection? Recent problem, or new installation that won't work?

  Nos Bigkin 08:29 01 Jun 2008

Thanks for replying brundle!
Yes they did ask about being connected right and it was checked, all appeared ok.

Desk top running XP.

It is a wireless router but we're hard wiring it and if this is any help, its the black router from sky.
And it is a new router, as their previous router failed so this is their replacment.
Nos

  citadel 09:55 01 Jun 2008

if the motherboard has a built in port you are not using it says network cable is unplugged. It says this on my pc as I am using the usb instead of the ethernet port on one of my pc's.

  brundle 15:12 01 Jun 2008

Not familiar with any Sky router other than the Netgear ones they (used to?) supply. What citadel says is correct (though I would always recommend Ethernet connection over USB) - the message may have been related to a firewire connection. Unlikely, but possible.

I take it they asked you to check the Local Area Connection for the router, to ensure it was giving your PC an IP address?

Quite important to make a note of exactly what you're seeing in the Network Connections page (XP or Vista?) otherwise you may end up troubleshooting the wrong connection.

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