Netscape- error message

  taffyal 10:54 12 Jan 2004

After spending 3 hrs. downloading Netscape7, thanks to tiscalis policy of cutting me off, I now get the following message when I try to use Netscape. an error occurred reading the start up configuration file. please contact your administrator. prefs.js, line1:reference error: document is not defined.
I dont have a network , so no administrator? Any ideas? Thanks, Al

  BigMoFoT 10:58 12 Jan 2004

Sounds like a corrupt file to me!

  taffyal 11:42 14 Jan 2004

I got rid of netscape & installed & installed Mozilla, & am getting same message. How do I deal with a corrupt file, & is this caused by the Netscape & Mozilla programmes, as I never had it before. Any advise, please?

  woodchip 11:53 14 Jan 2004


  woodchip 11:56 14 Jan 2004

PS when you loaded Netscape did you turn your AV off. if not remove from add remove the reinstall the setup. as if there is a corrupt file when running setup of Netscape it normally tells you so

  taffyal 17:37 15 Jan 2004

Ta for advice, by the way, what is AV? Solved problem by removing all & installing Eudora, which seems to work O.K. Reason for all this is that OE would not accept- or said Tiscali refused- my password, but works OK with Yahoo! Also told that OE is not Thanks again, Al

  woodchip 17:42 15 Jan 2004


  taffyal 17:48 19 Jan 2004

Thanks Woodchip- mines called AVG free, & I must be a bit stupid not to have worked that one out! Also, I had not turned it off, so must try again. Cheers, Al

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