Thanks, i did put the address in my address bar but cannot find what i need there and i am not experienced enough to play around with it. As the defaults i kept admin but changed the password which i haven't forgotten. what i have forgotten is the network key - the routers network key. Admin and password is to get into the netgears site which is working for me. How do i find the routers network key? E.
Found it, thanks. it was as i thought it was but my daughter's laptop wouldn't accept it for some reason. we are having a lot of problems with her lappy and i think i might have to flatten/format her hard drive but didn't want to - it keeps freezing up and i have cleaned it and there is no yellow marks in device manager and i have deleted, via ccleaner, all the programms she doesn't want so i am lost and thinking of formatting her hard drive. do you agree? E.