I've been trying to setup a Netgear DG834G v4 modem for my dad who is on Pipex broadband. I did start by using the disk but it was set for Virgin and wanted Virgin log in details so I gave up on that and logged direct into the router. I put all the relevant login and DNS details as detailed in the letter from Pipex. According to the router status page everything is working fine and it is connected to the internet but I cannot get any web pages to open. Please can anyone suggest anything I may have missed. I may try a factory reset on the router to see if that helps.
Hi. Thanks for your reply. Yes we did restart the computer.
On a further note, my dad found a few tips on the internet yesterday and has now pinged the router and pinged an external IP address and had a reply from both which still suggests the router is working but we still cannot get a web page to open up.
Thank you for your replies. I didn't get chance to try the ideas you had because my dad rang Pipex and spoke to someone there who was able to help him sort it out. I don't actually know what the problem was as they tried several different things and he is not sure which one solved the problem!