I have problems with my b'band and have been asked by ISP to log on to my router with the following details. Username: [email protected]_domain Password: password and then visit the following URL: click here and follow the on-screen instructions. The problem is that the router does not recognise the user-name [email protected]_domain even if I disconnect it first, insists on the default username and password. Any suggestions please
I got an answer on another forum which was: I am assuming for a minute that you may be at the box asking you to log into the router itself.
The default details for this should be ... username: admin password: password
Once in the Netgear settings page, click on the 'Basic Settings' option on the menu on the left and enter the BT Login details in there. This worked for me but REMEMBER to backup the router settings first, I didn't and it was a pain.
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