A few days have gone by with no offerings so I'm trying one more time. In the meantime, I have eliminated Nero 6 and my new DVD writer as the source of the bother, at least I think so. I have updated Adobe Photoshop Album 1.0 with the latest fix and uninstalled Nero and uninstalled the DVD drive. Whatever combination I use I got a 'runtime error' whatever that is. Then I installed the trial version of Photoshop Album 2.0 from the Adobe website. Whatever I did I got the same error message: Error Code c0000005 at address 569698. Does anyone have any idea what this error code means and/or how do I find out. I hope I can since all of my son's graduation photos are now on my hard drive but I can't access them with the Photoshop Album. I can't see how installing a new DVD writer and Nero 6 could affect the working of Photoshop album but before everthing worked marvellously and afterwards, no luck at all. I would be most grateful if anyone recognises anything like this problem.