That isn't a specific Nero error message. You can get it with installation of other programs. Microsoft says it is a dirty CD is the most likely cause. I presume that could include a scratch on the CD as well. Try creating a new temp folder on the hard drive then copy the entire contents of the CD into it and run set-up from there.
Also, what version of Windows is it? I'm surprised that a brand new CD writer would come with Nero 5 when we've had 5.5 and 6.0 released since then. Nero 5 was written for Win 3.1, 95, 98 and NT. I'm not sure how well it would install with 2000 or XP.
I Googled and found this thread from another forum click here
Have a good read at it. Looks like someone did as I suggested on here and copied the CD contents to his HD and installed it from there. I notice he ran the install from Safe Mode which hadn't occurred to me. The other interesting suggestion is the guy who downloaded the free demo version of Nero and tried installing that.
The thread doesn't seem to have dates and the version of Nero isn't mentioned (as far as I can see). Obviously if you tried downloading the demo it would be v6.0. Might still be worth a try though. v6.0 works fine with Win98SE. If the demo didn't install either that would suggest a conflict between something on your friend's system and Nero. If the demo does install, and runs ok, that points, though not entirely conclusively, to a problem with the disk. I presume the new CD drive is correctly installed and working. Has he tried installing any other program with it?
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