Need some advice on FOUND NEW HARDWARE

  ZEROTOLERANCE 12:21 09 Nov 2004

i have a bear paw 2400cu+ scanner its been connected for about 6months with no probs. however about 4 days ago i restarted my comp and i got the message found new hardware to install etc etc, i thought maybe one of my kids had accidentaly uninstalled it, so i tryed to reinstall it,[which it wouldnt allow]
onchecking the scanner i found it was still installed and working. but everytime i restart the comp now,
it gives me the ""found new hardware"" message asking if i want to install the scanner again??

Any ideas or suggestions would be very handy

thanx in advance


  recap 12:23 09 Nov 2004

Did you uninstall it before trying to reinstall it? If not I would try uninstalling the device first.

  iambeavis 12:35 09 Nov 2004

I had the same problem with my tablet mouse which has been installed for 6 months. On Friday the "found new hardware" wizard decided that it was new and started to pop up whenever I switched the computer on. I clicked cancel every time but it continued to pop up so, last night, I allowed it to do as it wished by way of installing the tablet and I've had no problem since.

  ZEROTOLERANCE 12:35 09 Nov 2004

no i havnt, because i assumed it had become uninstalled, i didnt bother,
an then when i found it was "still" installed!!!!.

so, even though its still installed, you think just uninstall and reinstall may do the trick then i presume, yes?


  ZEROTOLERANCE 12:37 09 Nov 2004


i did try to let it install, but it goes through the proccess, then it must realise its still installed an quits???????

  jack 14:21 09 Nov 2004

Looks like. Uninstall/close down- not restart/ wait a bit/restart/reinstall.
Should do it

  ZEROTOLERANCE 18:14 10 Nov 2004

thanx all

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