need help to download windows updates for windows 7

  buthead7 10:07 13 Aug 2013
Locked

unable to download any updates including service packs despite using windows fix it etc.does anyone have possible answer

  Secret-Squirrel 10:45 13 Aug 2013

Buthead, go to Control Panel -> Windows Update -> View Update History. If there are any recent updates with a status of "Failed" then double-click on a few of them and post back the failure code(s).

  buthead7 11:22 13 Aug 2013

error codes 80073712 windows service pack 1,also security update with same code.

  Secret-Squirrel 11:44 13 Aug 2013

Thanks for that helpful failure code - without it you could end up playing guessing games for the rest of the year :(

"error codes 80073712"

That error means "The component store is in an inconsistent state".

If you haven't already done so, click here, read the info, then download and run the correct tool for your version of Windows 7 - for a 32-bit system you need the x86 one and for 64-bit you'll need the x64 one. If you're not sure which one applies then Control Panel- > System -> System Type will tell you.

  buthead7 12:29 13 Aug 2013

i have downloaded this tool before without success,any other thoughts.

  Secret-Squirrel 13:38 13 Aug 2013

"downloaded this tool before"

OK, so what was the outcome? Did you receive a message, and if so, what did it say? The more details you can provide about your problem the better.

  buthead7 14:11 13 Aug 2013

Secret squirrel

Any other thoughts about how to resolve

  buthead7 14:32 13 Aug 2013

Hi Jock1e

what will this do ?

  buthead7 14:41 13 Aug 2013

tried running update again got a code 643 as well as 80073712. i will now try sfc scan

  buthead7 14:44 13 Aug 2013

no integrity violations foumd was the response after running scan?

  Secret-Squirrel 17:06 13 Aug 2013

"Secret squirrel..Any other thoughts about how to resolve"

Some problems don't have a quick 'n' easy fix so that's why I asked for more details about what happened with the tool I suggested. You said you downloaded it but still haven't told me what the outcome was. With more information, such as any messages received, I may be able to suggest something else. I'm not trying to waste your time.

Apologies if you think I'm stating the obvious but you need to download and then run the tool for it to do any good. Some folks aren't aware of that, and because I'm unfamiliar with your level of expertise, it's worth mentioning.

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