Need help!!

  LynneR 15:52 06 Jul 2008
Locked

Have just subscribed to the free trial with streamline on behalf of a charity I am sec for. Have been given my domain name, password etc and have paid for the site wizard but I can't access anything. Sending "tickets" whatever they are has got me nowhere and now I am worried! As you might have guessed I am a beginner. Can anyone help?

  Kemistri 17:03 06 Jul 2008

Do you mean the account control panel or FTP? Since I don't know precisely what you're trying to do, I can't even guess whether you're doing it wrong.

  LynneR 17:14 06 Jul 2008

Its the account control panel, I have a name and password but they don't get me anywhere, maybe I am exptecting too much too soon, may not be activated yet?

  Forum Editor 17:35 06 Jul 2008

of around 24 hours before a new domain name is propagated on the DNS databases around the world, and until that happens you will not be able to do anything with the name itself - your website will not be visible on the internet, even if you can publish it to the server.

I suggest that you wait a while longer, and try to login to your account again.

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