Napster Sound Quality Help

  miffysmiffy1979 12:36 10 May 2009


I'm new to the forums and hoped there would be some out there who could help with my problem.

I'm a Napster user and have recently noticed that downloaded tracks have really poor sound quality. In particular, the songs have skips, clicks and

slowdowns. The problems in the individual tracks occur in exactly the same place in each track if replayed and also, if transferred to another computer,

the problem remains.

This strikes me as strange as appears the problem occurs at the download stage. If I re-download a specific track, it's likely it will be fine as the

problem seems to happen on around 1 in 10 tracks.

The problem doesn't seem to be performance related as the problem always occurs in the same place in each track. Also I've tried copying the track from

a Vista computer to an XP computer and the problem remains.

Any help would be appreciated...

  brundle 13:16 10 May 2009

Have you contacted Napster? Do they have their own application for downloading music? Is it up to date? I've had the same issue with a couple of EMusic tracks, I notified them (after going through the troubleshooting steps which I'm sure Napster have too) and they corrected the problem and credited 2 free tracks to my account.

  miffysmiffy1979 16:13 10 May 2009

Thanks for your response. I have contacted Napster a number of times and so far they have been unable to help. Napster uses its own software which links to Windows Media Player but Napster report they have never met this issue before. A quick search of the web indicates that skips in tracks is common in Vista but not as described in my particular issue. I do have the latest version of Napster's software. PS I also use e-music and this works with no probs.

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