Mysterious display driver crash when watching videos online

  captainwat 04:15 12 May 2015

All right. So my computer was working absolutely fine for 1 year. It's my own build.

Processor: Intel Core i7 3770 3.5 GHz, 3.9 GHz boost Motherboard: Asus P8H61-M LX 2.0 PLUS Graphics card: Gigabyte GTX 670 Windforce Power Supply: Coolermaster 725W Extreme RAM: Kingston 8 Gb DDR3-1600

Recently, I noticed a weird drivers crash that only occurs when I'm watching a video or a stream on youtube, twitch, wideo, or anywhere really. The screen freezes, I can't move the mouse or use the keyboard, and the audio that I was listen to starts playing in a weird/ stuttering/slowmo/creepy way. Then it all comes back alive, and a message is displayed at the bottom right saying "Kernel display drivers 350,12 has failed and recovered". It happens repeatedly, sometimes every 10 seconds, sometimes not at all for 5 minutes. Here's what I tried:

  • Using a different browser (I was using chrome)
  • Using drivers sweeper to completely uninstall my display drivers and reinstalling the prior version, no luck.
  • Doing the same with Java and Flash: no luck.
  • Running a full scan with 2 Antivirus Softwares (Norton/Avast), no luck.
  • Disabling the onboard GPU, no luck.
  • Replacing my 670 with a brand new PNY gtx 970, NO LUCK.
  • Disabling hardware acceleration

Note: My case is not dusty, I clean it regularly. I can game for HOURS in incredibly demanding games (GTA V, Unity) without any problems at all. My CPU/GPU temps are fine. It really only seems to happen when watching content online. And I am NOT running 2 AV's at the same time. I scanned with avast, uninstalled, installed norton, scanned, uninstalled then went back with avast. I'm not a noob when it comes to PC, but now, I'm defeated. Any ideas?

  xania 09:18 12 May 2015

Does this occur randomly or can you replicate an incident. I have similar problems, randomly, but in my case it frequently goes off to BSOD, but this then closes the PC down before I can catch the error code. Mine is also a self build PC (Windows 7) and I'm planning a rebuild when I can get round to it, but meanwhile I've learned to live with the problem as it occurs quite infrequently - about one every other month. Certainly, in your case it appears that you are not crashing out, so your work-around might be to reboot your PC immediately and possibly reboot into safe mode first.

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