In the 10 days since I have had my new PC it has crashed to a blue screen with a DRIVER_IRQL_NOT_LESS_OR_EQUAL 3 times. Damaging the programs that were running each time. The error report message is as follows
[b]Error caused by a device driver
Thank you for submitting an error report.
A device driver installed on your computer caused the problem; however, we cannot determine the precise cause. To troubleshoot the problem, see Getting help.[/b]
Each time it has crashed I have been in the middle various applications that I have used to no ill effect on other machines and it has not crashed upon opening anything.
I performed a hardware Express check by booting to Utility Partition on bootup which came clear and also as a last resort used the factory installed Norton Ghost to start everything again from scratch.
I am concerned that I may have an intermitant hardware fault although I cannot dismiss the chance that an application which worked fine before might not on a newer PC.
Try their on-line customer support click here for new drivers first and if that doesn't fix it, get it replaced. I've never had any problems with Dell customer service, but I tend to confine my correspondence to e-mail. Making sure that all relevant numbers like Order, Service tag and when you get it case number are included. I find it easier to clearly list any problems rather than trust somebody in a call centre to transcribe correctly. click here Dell troubleshooter may also be worth a look, but as it's a new machine I wouldn't bother.
I contacted Dell by email and they linked me to their Crash Anaysis Tool which I downloaded and ran. It came up with AOL as the problem which is simply an unused Icon on my desktop (pre-installed) I removed it from startups and hope that this will solve the problems, but we will see.
I did look into the new drivers issue but being a PC illiterate had no clue as to what I should and should not be downloading or even how to install once I had.