Multiple E-mails

  sharpe 23:18 14 Feb 2007
Locked

My wife's computer sends out 12 to 15 copies of an email when she attaches a photo. She sent herself a test email with a photo attached and recieved about 15 copies of the same one when she retrieved it.
Computer is running XP Home, and outlook express.

Anyone come across this before?

  alltime 23:34 14 Feb 2007

hi, Yes I suggest you go to outlook express, Click tools, Click Accounts, which should bring you to Internet accounts box,
1/ Do you have duplicate names here?
2/ If Not Do you know how to reset up your wifes e.mail account?
3/ If you know how to set it up DELETE your wifes e mail account.
4/ Boot the computer, go back into Accounts and reset up her e mail account. That should put the problem right.
5/ report back, Hope this helps

  rupie 23:38 14 Feb 2007

Silly question but have you checked for a virus. Some are just stupid and not damaging....

  sharpe 23:41 14 Feb 2007

no not sure how to set up her email account i'm not very techy is it straightforward

  sharpe 23:42 14 Feb 2007

Yes I did run a virus check and all the usual spybot etc

  GaT7 23:42 14 Feb 2007

As this is only happening with emails that have photos attached, it may be a problem on the email server. Who's you're email provider? Have you contacted them? G

  alltime 23:43 14 Feb 2007

Which internet service provider are you with?

  sharpe 23:45 14 Feb 2007

ntl guys but it cant be them cos this comp is on the same server and it sends ok

  alltime 00:01 15 Feb 2007

Im going to help you set up a new account.
1/ do you know your wifes PASSWORD
First of all you need to go to O.E. Accounts,
CLICK on Properties. Write down what is in the boxes.
Click on SERVERS. Write down whats in the boxes.
Report back

  lotvic 00:07 15 Feb 2007

... and DO NOT post her password or email address on here for all the world to know !

  alltime 00:24 15 Feb 2007

Im NOT asking for the password, I Asked do you know it?

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